Sagoe Consulting Group

 

(We help you solve your training puzzle)

 

An Affiliate with PROSAVVY  a DUN & BRADSTREET COMPANY

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Service 3: Instructional/Course Design and Development 

SCG will design, develop and implement training (instructor-led, audio/video and Computer Aided Training) using the Systematic Training Development Process –

1.     Performance Analysis

2.     Training Needs Analysis

3.     Learner Analysis

4.     Task Analysis

5.     Instructional Design

6.     Materials Development

7.     Implementation and

8.     Evaluation

 

SAP Overview Training

SU User Manual

e-learning (Captivate)

 

 

 

Technical writing 

Reference Accounts

A Fortune 100 Telecommunications Company.

Problem: The Company had just been spun-off from a major parent 

                company and needed a cultural change emphasizing the 

                importance of customer service.

Solution:  Management Consultants Inc. designed developed, and 

                implemented a company value-based customer service 

                course/training for the company’s customer service engineers.

            Results:     Customer satisfaction improved 60% in six months

 

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Copyright © 2000 Sagoe Consulting Group
Last modified: February 07, 2008 

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